CUSTOMER CARE
Welcome to the Customer Care section of the Canali Online Boutique.
This section is aimed at responding to any questions you may have while browsing or shopping online. We invite you to take a look at the frequently asked questions below and if you still have an inquiry, please fill out our Contact Form and we will get back to you as soon as possible.
How can I modify my account details?
You can modify your details at any time from the My Account section.
What if I forget my password?
You can request to reset your password by clicking on the relative link when logging in. You will receive an e-mail with instructions on how to proceed.
Can I make a purchase from a mobile device?
Yes. Our website is fully compatible with all mobile devices and offers the same seamless experience as from the desktop version.
Can I exchange an item for a different size or color?
You must first return the item following our Return Procedure and re-order it in the size and/or color you prefer.
How can I use a promotional code?
You can enter a promotional code at any time directly in your Shopping Bag.
Can I modify or cancel my order after I have placed it?
You cannot modify an order once it has been placed. However, you can cancel an order, if it has not yet shipped, by contacting Customer Care directly. If, for any reason, you are unsatisfied with the items you receive, you can return them at no charge.
Is gift wrapping available?
Yes, you can choose the option to send your order as a gift with a personalized greeting card during checkout.
Do you offer alteration services?
We offer complimentary alterations at our Boutiques except for garments purchased in sale periods which require a fee. Personalization, such as embroidered initials, always require an additional fee.
When will I receive my order?
Standard shipping can take anywhere from 4-7 business days while Express shipping (where available) will take 2-3 business days.
Are there shipping restrictions?
The order can only be delivered in the country from which you made the purchase. Shipping of orders do not include the weekends or holidays.
How can I check the status of my order?
You can check the status of your order at any moment within the My Account section if you are a registered user and if you are not, by clicking on the tracking number found in the shipping confirmation e-mail.
How much does shipping cost?
Standard shipping is free while Express shipping (where available) costs $29.
Can I pick up my order from a Canali boutique?
Yes, it is possible to pick up your order at our Boutiques.
What payment methods do you accept and in which currencies?
It is possible to pay with credit card, PayPal and Apple Pay in the currency of the country from which you are placing your order.
When will the total be debited from my chosen payment method?
The order total will be debited once the order is confirmed.
Are taxes already included in the final price?
Local Taxes are calculated at check-out after inserting the delivery address.